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FAQ
Account management and security
- How do I freeze my account? (web)Published on Aug 22, 2023Updated on Sep 8, 2025376
- How do I reset Two-factor authentication (2FA)?Published on Sep 15, 2023Updated on Sep 8, 20255,325
- Passkey FAQPublished on Mar 19, 2025Updated on Sep 8, 202570
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on Sep 8, 2025293
- Why is my account frozen and how do I unfreeze it?Published on Aug 22, 2023Updated on Sep 8, 202521,958
- My phone isn't working, what should I do?Published on Aug 1, 2024Updated on Apr 21, 20256
- How do I join a video call with customer support?Published on Aug 26, 2025Updated on Sep 4, 20258
- How do I whitelist OKX Emails?Published on Nov 26, 2024Updated on Sep 8, 202539
- How do I register for an OKX account?Published on Sep 6, 2024Updated on Sep 8, 202532
- How do I freeze my account? (app)Published on Jul 11, 2024Updated on Sep 8, 20255
- How do I change my phone number?Published on Sep 7, 2023Updated on Sep 8, 2025
- How do I update my email?Published on Sep 6, 2023Updated on Sep 8, 20251
- How do I close my account? (web)Published on Aug 22, 2023Updated on Sep 8, 2025428
- How do I close my account? (app)Published on Aug 22, 2023Updated on Sep 8, 20254
- I haven't received the SMS codePublished on Aug 16, 2023Updated on Sep 8, 20259